Shipping policy

Thank you for shopping with Poppyvera. We aim to make your shopping experience simple and enjoyable, from the moment you place your order until your package arrives. Please review our shipping information below before completing your purchase.

📦 Order Processing

Once your order has been successfully placed, our fulfillment team will begin preparing your items for shipment.

Processing Time: 1–3 Business Days

Orders are processed Monday through Friday, excluding weekends and public holidays.
Orders placed during weekends or holidays will begin processing on the next available business day.
During sales, holidays, or periods of high order volume, processing may take slightly longer than usual.
You will receive a confirmation email after your order has been successfully submitted.

We carefully prepare and inspect orders before dispatch to ensure order accuracy.

🚚 Shipping Rates

We currently offer the following shipping options:

Shipping Method	Order Amount	Shipping Fee
Standard Shipping	$0.00 – $49.99	$10.00
Free Shipping	$50.00 and above	FREE
Expedited Shipping	$0.00 – $99.99	$18.00
Free Expedited Shipping	$100.00 and above	FREE

The available shipping method and applicable fee will be displayed during checkout.

📍 Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow approximately 24–48 hours for tracking details to become active after the carrier receives your package.

If your tracking information has not updated for an extended period, please contact our Customer Support Team for assistance.

🏠 Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your:

Full Name
Street Address
Apartment or Unit Number
City, State, and ZIP Code

If you notice an error in your shipping information, contact us as soon as possible. Once an order has entered fulfillment or has been shipped, we may not be able to modify the delivery address.

📦 Multiple Packages

Depending on product availability and fulfillment arrangements, an order containing multiple items may occasionally be shipped in separate packages.

If this happens, you may receive more than one tracking number. Separate packages may also arrive on different dates.

⏰ Shipping Delays

We work to ensure orders are delivered as smoothly as possible. However, occasional delays may occur due to circumstances outside our control, including:

Severe weather
Carrier disruptions
Public holidays
High seasonal shipping volumes
Customs processing
Transportation interruptions
Incorrect or incomplete delivery information

We appreciate your patience if an unexpected delay occurs.

📦 Lost, Damaged or Missing Packages

If your package arrives damaged or appears to be lost in transit, please contact us promptly at:

📧 info@poppyvera.com

When contacting us, please provide your order number and any relevant information. For damaged deliveries, clear photos of the package, shipping label, and affected item may be requested.

Our Customer Support Team will review the situation and assist you with the next steps.

🌎 Customs, Duties & Taxes

For orders shipped internationally, customs duties, import taxes, VAT, or other fees may be charged by the destination country's authorities.

Any applicable import charges are determined by local regulations and are generally the responsibility of the recipient.

📮 Business Address

Poppyvera
848 Vista Cir
Brea, CA 92821
United States

Please Note: The address above is provided for business correspondence purposes only and is not a return warehouse.

For returns, please contact our Customer Support Team before sending any items. We will provide the appropriate return instructions and return address after your request has been reviewed.

💌 Contact Us

If you have questions about your order, shipping status, or tracking information, please contact us:

Poppyvera