Refund policy
At Poppyvera, we're committed to providing you with a smooth and worry-free shopping experience.
Before your order is dispatched, our team carefully checks each item as part of our quality inspection process.
We strongly recommend reviewing the sizing information before completing your purchase. Sizing and fit may vary between different styles, so please refer to the specific size chart and product information provided on each product page.
If you receive a damaged or defective item, an incorrect size, or a product different from what you ordered, please contact our Customer Service Team as soon as possible. We aim to respond to customer inquiries within 1 business day.
Return Period
Our return and warranty period is 15 days from the date you receive your order.
Return requests submitted outside this timeframe may not be accepted.
Before returning any merchandise, you must contact our Customer Service Team and receive return confirmation and instructions.
Once your returned package has been received, please allow approximately 5 business days for our team to inspect and process your request.
Approved refunds will generally be issued within 10 business days after the return has been received and inspected.
Original shipping charges are non-refundable, as these fees cover shipping services that have already been provided.
Return Conditions
To qualify for an eligible return:
- Items must be unworn, unused, unwashed, and unaltered.
- Products must be returned in good condition.
- Items showing signs of wear, washing, alteration, or customer-caused damage may not be accepted.
- You must contact Customer Service before shipping your return.
- Return shipping costs are the responsibility of the customer unless otherwise required by applicable law.
- We do not accept Freight To Collect (FTC) or Cash on Delivery (COD) return packages.
For hygiene and product safety reasons, certain products are not eligible for return or refund, including:
- Undergarments
- Bodysuits
- Swimwear
- Certain accessories
Custom or made-to-order products created according to your specific measurements or requirements are considered Final Sale and cannot be returned or refunded, except where required by applicable law.
Prom dresses, wedding dresses, and bridesmaid dresses that are specifically identified as handmade or Final Sale on the product page may also be ineligible for returns. If you discover a manufacturing issue, such as loose threads or stitching defects, please contact Customer Service within 48 hours of delivery with clear photos.
Items marked Final Sale are not eligible for return unless they arrive damaged, defective, or incorrect, or where otherwise required by applicable law.
Promotional & Coupon Purchases
Returns involving promotional discounts or coupons will be handled according to the specific terms of the promotion.
If a coupon or store credit was combined with another payment method, any approved refund will generally be limited to the amount actually paid through the refundable payment method, subject to the applicable promotional terms and consumer protection laws.
Damaged, Defective or Incorrect Items
If you receive:
- A damaged item
- A defective product
- The wrong size compared with your order
- An incorrect product
Please contact us promptly at:
Include your:
- Order Number
- Account Email Address
- Detailed description of the issue
- Clear photos or videos showing the problem
- Preferred resolution
Our Customer Service Team will review your request and provide further instructions.
How to Initiate a Return
To request a return, please follow these steps:
- Contact Customer Service at info@poppyvera.com and provide your order number, account email address, reason for the return, and any relevant photos or videos.
- Wait for our Customer Service Team to review your request and provide return confirmation and the designated return address.
- Pack the approved item(s) securely and send the package to the return address provided by our team.
- Use a reliable shipping service that provides tracking information.
- After shipping your return, email us your tracking number and specify which item(s) are included in the package.
Your approved return must be shipped within the applicable return period. Returns sent after the approved timeframe may not be accepted.
Please do not send merchandise to our business correspondence address unless specifically instructed to do so by our Customer Service Team.
Return Shipping Costs
At this time, we do not generally provide free return shipping.
Customers are responsible for the cost of shipping eligible returns or exchanges unless the item received was incorrect, damaged, or defective, or unless applicable law requires otherwise.
We strongly recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.
Poppyvera cannot be responsible for return packages lost in transit before reaching the designated return facility.
Refund Processing
Once we receive your returned item(s), our team will inspect the merchandise and process your request within approximately 5 business days.
If your refund is approved:
- The refund will generally be issued within 10 business days.
- Refunds will be sent to the original payment method used at checkout.
- Original shipping charges are generally non-refundable.
- Your bank or payment provider may require additional time to post the refund to your account.
You will receive confirmation once your refund has been processed.
Important Return Notice
Submitting a return request does not automatically guarantee approval.
All return requests are reviewed according to the eligibility requirements outlined in this Return & Refund Policy. Customers should carefully review these conditions before submitting a request or shipping merchandise back to us.
Returns sent without prior authorization or to an incorrect address may not be accepted.
Contact Us
If you need assistance with a return, refund, damaged item, or incorrect order, please contact:
Poppyvera
Business Address:
848 Vista Cir
Brea, CA 92821
United States
Please Note: This address is for business correspondence only and is not a return address. Please contact Customer Service to obtain the correct return address before sending any merchandise.
Our Customer Service Team aims to respond to inquiries within 24 hours on business days.
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